Konvo is changing eCommerce with conversational AI

Konvo helps e-commerce brands manage customer conversations and sell through chat. Its AI-powered platform supports product recommendations, order questions, delivery updates and other recurring requests, with connections to Shopify and the tools a store uses to serve its customers.

The product also gives teams ways to run WhatsApp campaigns and automated messaging flows, connecting customer support with marketing and sales. By bringing commerce information into the conversation, Konvo can help shoppers find relevant products and follow up on their orders without moving between disconnected channels. The focus is on making those interactions useful throughout the customer journey, from a first product question to support after a purchase.